The TM Suite

Our TM application software is a fully integrated end-to-end OSS for service provisioning/delivery, trouble management, scheduled maintenance, circuit inventory, and customer care.

This software suit automates back office activities by allowing data to flow electronically across a service provider’s organization. The software also creates consistency and efficiency while providing visibility into business processes and resource allocation.

• Provisioning Workflow module
• Trouble Management module
• Circuit Inventory module
• Customer Care module
• CRM module

• Fast, automated quote generation.
• Multiple users can query and compare pricing information simultaneously.
• Features an extensive product catalogue.
• Single-click Special Pricing approvals.
• Web based solution – quotes are stored in a central location.

• Signed order forms and history is maintained at a central repository.
• eSOF integrates tightly with the provisioning process.
• Collaborative workflow with electronic inputs and approvals saves time.
• Reduces sales order form size.

• Manage incentives and calculate sales commission payouts.
• No need for manual data collection.
• Payouts can be based on data collected from multiple sources, including Salesforce and SAP, plus individual user settings.
• Improves accuracy without the need of manually checking and validating multiple sources.

• Automated fast mechanism to manage incentives and calculate sales commission payouts.
• No need for manual data collection.
• Payouts are based on data collected from multiple sources – Salesforce, SAP etc. and individual user settings.
• IImproves accuracy, additional manual checks and validations are not required even when there are changes in user data.